Official WhatsApp Business API integration for sales and support.
Trusted by 1,200+ businesses in Hong Kong & beyond
AI-Powered Customer Inbox for WhatsApp, Web Chat, Facebook & Instagram
Manage all customer conversations, get AI-powered replies, and hand off to your team across every channel in one smart inbox built for Hong Kong businesses.
- 14-day free trial
- No credit card required
- Setup in minutes
WhatsAppWeb ChatFacebookInstagram
One inbox. Every channel.
Connect every channel. Manage in one place.
Bring all customer conversations together and respond faster with the tools your team already uses.
Website Live Chat
Embed a smart chat widget on your website in minutes.
Facebook Messenger
Respond to Messenger conversations from your inbox.
Instagram DM
Manage Instagram Direct Messages and campaign leads.
AI Auto-Replies
Smart AI replies for instant answers, 24/7.
Team Inbox
Collaborate with roles, notes and assignments.
Trusted by leading brands
KLOOKHKTPRUDENTIALSINO GROUPDR-KONGGOODYEAR
The challenges businesses face
Scattered conversations cost you customers
Disjointed channels and manual processes slow your team down and hurt customer satisfaction.
Messages are scattered
Conversations across WhatsApp, web chat, Facebook and Instagram are all over the place.
Result: Lost context and duplicated responses.
Replies are too slow
Manual handling and no AI assistance lead to longer response times.
Result: Customers get frustrated and go elsewhere.
Follow-ups get missed
No visibility, no assignments and no lead status tracking.
Result: Missed sales and unhappy customers.
Built for modern teams
Powerful features to close conversations faster
Omnichannel Inbox
All messages from WhatsApp, web chat, Facebook and Instagram in one unified inbox.
Learn moreAI Reply Assistant
Get smart suggestions, fix grammar, translate and reply faster with AI.
Learn moreHuman Handoff
Seamlessly hand over chats from AI to your team with full context.
Learn moreLead Tags & Assignment
Tag leads, assign teammates and set priorities to stay organized.
Learn moreAutomation Rules
Auto-assign, auto-reply, set business hours and build rules that save time.
Learn moreReports & Analytics
Track response time, resolution rate, team performance and more.
Learn moreOne dashboard. Full control.
A practical dashboard your team will use every day
Everything you need is organized, clear and actionable so sales and support teams can work faster.
- 1Inbox List: all conversations from every channel.
- 2Message Thread: full conversation view.
- 3AI Reply Indicator: see AI suggestions to reply faster.
- 4Lead Assignment: assign or reassign to the right teammate.
- 5Customer Profile: view contact details and interaction history.
- 6Conversation History: see past interactions across all channels.
- 7Analytics Summary: track key metrics at a glance.
6
WhatsApp AI Inbox
WhatsApp AI Inbox for Faster Replies
AI chatbot for Hong Kong businesses to capture leads, reply in English and 中文, and hand over to your team seamlessly.
AI Smart Replies
Generate on-brand replies instantly with AI assistance.
Lead Capture
Capture leads and user details automatically.
Bilingual Support
Reply in English, 繁體中文 or other languages.
Human Handoff
Seamless handover to your team when needed.
7
Website Live Chat
Turn Website Visitors into Conversations
Add a smart live chat widget to your website and engage visitors in real time before they leave.
Customisable Widget
Match your brand with colours, logo and welcome message.
Real-time Engagement
Chat with visitors instantly and convert more leads.
Offline Lead Capture
Capture messages when you are offline, never lose a lead.
Visitor Insights
See who is on your site and what they are interested in.
8
Facebook & Instagram Inbox
Manage Facebook Messenger & Instagram DMs in One Inbox
Reply to messages, manage campaigns and assign social conversations across your team.
Unified Social Inbox
All Facebook Messenger and Instagram DMs in one place.
Campaign Lead Capture
Capture leads from ads and save them to contacts.
Reply Faster
Templates, quick replies and AI suggestions.
Team Assignment
Assign conversations to the right person or team.
9
AI Automation
AI Customer Service Automation with Human Control
Automate repetitive tasks, route to the right person and keep humans in control.
Automation Rules
Build powerful workflows with triggers and actions.
Safe & Human-first
Review, edit and approve AI replies before sending.
Smart Routing
Route to the right team based on intent or rules.
Reporting & Insights
Track performance and improve with data.
Automation Workflow
1
New Message
Message received from any channel
2
Detect Intent
AI detects customer intent
3
AI Reply
Generate smart reply
4
Assign to Team
Route to the right person
5
Follow Up
Ensure no lead gets missed
Performance Overview
2,845
Total Conversations
+10%
1,963
AI Replies Sent
+24%
612
Human Handovers
-8%
92%
Resolution Rate
+5%
10
Pricing, reviews & FAQ
Simple plans for growing customer conversations
Starter
Perfect for small teams getting started.
HK$388 /month
- 1 user
- WhatsApp & Web Chat
- AI Smart Replies
- Basic Reporting
- Email Support
Growth
For growing businesses that need more power.
HK$988 /month
- 5 users
- All Channels
- AI Automation
- Advanced Reporting
- Priority Support
Pro
For large teams with advanced needs.
HK$1,988+ /month
- Unlimited Users
- Custom Automations
- Advanced Integrations
- Team Permissions
- Dedicated Support
Loved by businesses in Hong Kong
KLOOK
“MP Inbox helps us respond faster and convert more travellers from WhatsApp.”
Joey Kwok
HKT
“The AI replies and automation save us hours every week.”
Raymond Wong
goodhealth
“Easy to use, powerful, and our customers love it.”
Wilson Tam
Frequently Asked Questions
View all FAQsIs there a contract or setup fee?+
No long-term contract is required for standard plans. You can start with a free trial and upgrade when your team is ready.
Can I integrate with our existing tools?+
Yes. MP Inbox supports WhatsApp Business API, website chat, Meta channels and webhook/API workflows for business systems.
Is my data secure?+
Customer conversations are handled with tenant isolation, access controls and audit-friendly team permissions.
Can I upgrade or downgrade my plan?+
Yes. You can move between plans as your conversation volume, channels and team size change.
Ready to transform your customer conversations?
Start your 14-day free trial. No credit card required.