Omnichannel Inbox
Manage WhatsApp, website chat, Facebook Messenger and Instagram DM in one customer inbox.
Product features
Everything your team needs to reply faster
MP Inbox combines AI customer service automation with a practical team inbox, so your business can capture leads, answer questions and follow up across every channel.
AI Reply Assistant
Draft accurate replies from your knowledge base, improve tone, translate and answer faster.
Human Handoff
Let AI handle common questions and pass complex conversations to your team with full context.
Automation Rules
Route leads, apply tags, trigger follow-ups and keep every conversation moving.
Lead Tags
Track sales intent, campaign source, language, priority and follow-up status.
Reports
Monitor response time, resolution rate, AI usage and team workload.
Bilingual Support
Support English and Traditional Chinese conversations for Hong Kong customers.
Safe Controls
Review AI replies, control permissions and keep sensitive conversations human-first.
Fast Setup
Connect channels, invite agents and launch your first AI support flow quickly.
Resources
Launch checklist for a better customer inbox
Connect every active customer channel
Add your FAQ, pricing and service policies
Create handoff rules for sales and support
Set business hours and offline lead capture
Invite agents and assign inbox permissions
Measure response time and missed leads
Ready to transform your customer conversations?
Start your 14-day free trial. No credit card required.